Handle customer questions across chat, email, and messaging from a single workspace.
Use your help centre, FAQs, and past tickets to propose accurate responses.
Suggest replies and summaries to human agents directly inside the helpdesk UI.
Automate password resets, order status, and other common tasks where policies are clear.
Control who can configure, deploy, or use the agent.
Keep records of conversations and actions for compliance and debugging.
Start from prebuilt flows or playbooks for common scenarios.
Support for multiple languages where the vendor offers it.
Brand the experience to match your organisation’s identity.
Integrate the agent into custom applications or back-end systems.
Resolve common customer questions automatically before they reach human queues.
Have the AI draft responses and summaries to support human agents.
Offer consistent support outside business hours without extra staffing.
Answer questions from internal documents, wikis, and runbooks.
Turn conversations and activities into updated documentation.
Summarise meetings and extract action items for follow-up.
Try new automation ideas before committing engineering time.
Assist multiple teams with similar questions or processes.
Help new hires ramp up faster on tools and processes.
Pre-screen content or workflows for policy issues.
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Ada is an AI-powered customer support agent that helps resolve tickets and conversations across chat, email, and messaging channels. It is designed for organisations that want agents to work inside real workflows rather than standalone demos. With Ada, teams can connect existing systems, define guardrails, and give the agent clear responsibilities so it behaves consistently over time. Support teams connect it to their helpdesk, knowledge base, and conversation history so the agent can answer common questions, propose replies, and escalate complex issues with full context. In practice, Ada is most effective when it is rolled out gradually, starting with a narrow set of use cases and clear success metrics, then expanded as trust and understanding grow.
Aircall Contact Center is an enterprise-grade platform commonly used in agent-driven workflows. It integrates with existing systems and is typically deployed with governance, monitoring, and phased rollouts to ensure reliability and compliance.
Avaya Contact Center is an enterprise-grade platform commonly used in agent-driven workflows. It integrates with existing systems and is typically deployed with governance, monitoring, and phased rollouts to ensure reliability and compliance.
