Uses machine learning to automatically suggest relevant help articles based on customer queries.
Seamlessly connects with Zendesk Guide to pull articles for instant responses.
Supports automatic responses in multiple languages to cater to a global audience.
Provides detailed insights into Answer Bot performance, ticket deflection rates, and customer satisfaction.
Allows branding and response customization to align with company voice and style.
Can be activated based on specific customer actions or query types across various channels.
Handle common inquiries automatically to reduce agent workload and improve efficiency.
Provide instant answers to frequently asked questions, enhancing customer self-service.
Reduce ticket volume by resolving issues before they require human intervention.
Offer round-the-clock assistance without the need for human agents, ensuring always-on support.
Guide new customers through setup processes and initial usage with automated responses.
Answer technical questions about products or services, deflecting complex issues to agents when needed.
Provide real-time updates on orders or shipments, reducing follow-up tickets.
Address common billing questions and direct customers to appropriate resources or human agents.
Engage customers in automated conversations to gather feedback and improve services.
Identify complex issues and seamlessly transfer conversations to live agents for personalized support.
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