APIs and connectors for common systems.
RBAC, SSO, and audit logs.
Designed to handle large volumes.
Operational dashboards and alerts.
Custom rules and templates.
Deploy close to users for performance and compliance.
Dedicated CS for enterprise customers.
Export logs and reports for audits.
Multiple language support where applicable.
SDKs, webhooks, and CLI tools.
Start with a narrow pilot to validate impact.
Assist human agents with suggested replies.
Automate routine reporting and alerts.
Bring context to on-call incidents.
Prepare summaries and outreach content.
Answer common employee questions.
Classify and route expenses for review.
Provide order updates and pre-purchase assistance.
Draft and format recurring content.
Keep tasks, docs, and calendars in sync.
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Ada is an AI-powered customer support agent that helps resolve tickets and conversations across chat, email, and messaging channels. It is designed for organisations that want agents to work inside real workflows rather than standalone demos. With Ada, teams can connect existing systems, define guardrails, and give the agent clear responsibilities so it behaves consistently over time. Support teams connect it to their helpdesk, knowledge base, and conversation history so the agent can answer common questions, propose replies, and escalate complex issues with full context. In practice, Ada is most effective when it is rolled out gradually, starting with a narrow set of use cases and clear success metrics, then expanded as trust and understanding grow.
Aircall Contact Center is an enterprise-grade platform commonly used in agent-driven workflows. It integrates with existing systems and is typically deployed with governance, monitoring, and phased rollouts to ensure reliability and compliance.
Avaya Contact Center is an enterprise-grade platform commonly used in agent-driven workflows. It integrates with existing systems and is typically deployed with governance, monitoring, and phased rollouts to ensure reliability and compliance.
