Filter and sort through our extensive collection of AI tools to find exactly what you need.
Cogito is an AI-powered platform designed to revolutionize customer interactions in call centers by leveraging real-time speech analytics and behavioral science. It analyzes vocal cues such as tone, pace, and energy during live calls to detect customer emotions and agent performance, providing instant coaching feedback to enhance empathy, engagement, and efficiency. This leads to improved customer satisfaction, higher first-call resolution rates, and reduced agent burnout. The platform integrates seamlessly with existing contact center infrastructure, offering dashboards and reports for managers to monitor metrics and drive continuous improvement. Trusted by enterprises across various industries, Cogito uses advanced machine learning to deliver actionable insights, helping organizations optimize their customer experience and achieve measurable business outcomes through data-driven strategies and support.
CallMiner Eureka is a comprehensive speech analytics platform that leverages artificial intelligence and machine learning to analyze customer interactions across multiple channels, including phone calls, emails, chats, and social media. It provides real-time transcription, sentiment analysis, and emotion detection to uncover insights into customer behavior, agent performance, and compliance risks. The platform offers advanced features like topic modeling, predictive analytics, and customizable dashboards, enabling organizations to identify trends, reduce operational costs, and enhance customer satisfaction. With seamless integration into existing contact center systems and support for various languages, Eureka helps businesses make data-driven decisions, improve training programs, and ensure regulatory adherence. Trusted by enterprises globally, it is a key tool for optimizing communication strategies and driving business intelligence.
