Missive

Connect support@company.com and WhatsApp Business to Missive.

Create a rule to auto-label messages containing 'Urgent' or 'Refund'.

Assign messages to specific agents based on the 'Round Robin' setting.

Use internal chat to discuss complex issues before replying.

Junior rep starts a draft for a enterprise prospect.

Manager joins the draft in real-time to refine the pricing proposal.

Sales rep sends the email directly from the shared inbox.

History is synced to HubSpot automatically.

Incoming server alert email is routed to the #devops label.

Team discusses the fix in the internal thread side-bar.

AI summarizes the technical fix for a non-technical client reply.

Mass-update sent to all affected clients using a templated response.

Share candidate email threads with the specific hiring manager.

Use internal comments to vote 'Hire' or 'No Hire'.

Draft the offer letter collaboratively.

Archive the thread once the candidate accepts or declines.

Legal team is mentioned (@legal) in an email draft.

Legal reviews and edits the language directly in the Missive editor.

Final version is approved with a 'Thumbs Up' reaction.

Sent with an audit trail of who edited which section.

Install the Shopify integration within Missive.

When a customer emails, their recent orders appear in the Missive sidebar.

Team member checks shipment status without leaving the inbox.

Agent provides a tracking link via a pre-saved Canned Response.

Automate the extraction of attachments from emails with 'Pitch' in the subject.

Partners use private labels to rank deals (e.g., Tier 1, Tier 2).

Collaboratively draft the rejection or next-step emails.

Track all historical touchpoints with founders over several years.